PAYMENTS

We accept Mastercard, Visa, American Express and Discover Credit Cards as well as PAYPAL processed  through our secure gateway system via Authorize.net and / or PayPal.

All payments are processed through these two well-recognized comapnies to assure you that the best procedures are followed when accepting you payment. Unfortunately, we do not accept personal checks at this time.

GENERAL SHIPPING INFORMATION

All of our items are shipped via FedEx (some by UPS & USPS). Shipping costs are calculated on a per item basis. Anytime we can combine one order of multiple products into the same box, we will do so and calculated the lower shipping costs accordingly.

To use our web site, you must provide a complete street address as FedEx / UPS cannot deliver to a P.O. Box. They will attempt 3 times to deliver your order. If no one is at your address a notice will be left where you must pick up your order.

Please allow 48 hours for order processing and packaging, in addition to shipping delivery times shown. All shipments are carefully packaged and triple checked for accuracy. Shortages are extremely rare.

All FedEx & UPS orders will be shipped “signature required” for your protection. If you are not there you’ll need to pick up your order at the carrier’s closest facility to avoid additional shipping harges.

Claims for shortages or incorrect parts must be made within 24 hours after receipt of goods. Check your packaging and order carefully.

TERMS AND CONDITIONS

APPLICABALE WARRANTY POLICIES – All of A Lost Art’s  handicrafts are individually made by artisans across the globe.  Each piece is handmade and may very slightly in size and color from that of the picture shown.  Please note that all items sold are handicrafts and pieces of art and are not toys and not intended for children ages 3 and under.  If items come in “broken or chipped,” please notify the FedEx driver and / or company immediately. You can also e-mail us at webcontact@alostart.com upon arrival of a product that had shipping issues.

CANCELLATION – Our items are shipped within 24-48 hours of receiving the order. If you wish to cancel the order after placing it online, you must do so within that same day by e-mailing us at webcontact@alostart.com or calling us at 323-930-0278.

REFUNDS / EXCHANGE – All sales are final, but if a customer is intending to do an exchange, the customer will have to return the item in the same condition it was received in and the customer will have to pay for return shipping charges with tracking and insurance. If you need to return or exchange an item, please send it to us within 15 days of purchase. Please make sure the product is in like-new condition with original packing materials. For faster service, write "A Lost Art - RETURN" on the outside of the package. For your protection, please send your returned item prepaid via a shipping service that can be tracked, such as UPS, FedEx or USPS insured. Please be sure to keep your shipping receipt. We cannot guarantee refunds for returns sent via a non-trackable method.

Guarantee: We take pride in knowing that you are completely satisfied with your purchase or gift. If you find that you are not satisfied for any reason, you are welcome to return your purchase for a full refund or credit (please note that shipping and handling charges can only be refunded if the return is due to our error).

Return Policy: If you need to return or exchange an item, please send it to us within 15 days of purchase. Please make sure the product is in like-new condition with original packing materials. For faster service, write " A Lost Art - RETURN" on the outside of the package. For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS, Fedex or USPS insured. Please be sure to keep your shipping receipt. We cannot guarantee refunds for returns sent via a non-trackable method. As well, please e-mail us at webcontact@alostart.com notifying us of the return.


Privacy Policy: We do not share your name, your email address, shipping address, phone number or any other personal information with anyone. All credit card numbers are accepted over a secure, encrypted connection and we do not store them on our web site. We do send email to our customers about special offers from time to time. When you create your account, you can choose to opt out of these communications. If you already have an account and do not wish to receive future communications from us, please send us a message with your request.